Here is the revised Privacy Policy with your updated contact information:
Privacy Policy
Effective Date: August 26, 2024
1. Introduction
Welcome to the Grievance Redressal System of Dharmasala, Jajpur, Odisha. This app, initiated by MLA Shri Himanshu Sekhar Sahoo, is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app. By accessing or using the app, you agree to the terms outlined in this policy.
2. Information We Collect
2.1 Personal Information:
We collect personal information that you voluntarily provide when registering or submitting a grievance through the app. This information may include your name, contact details (email address, phone number), and residential address.
2.2 Non-Personal Information:
We may also collect non-personal information about your device and usage of the app, such as your IP address, device type, operating system, and browsing behavior within the app.
3. How We Use Your Information
The information we collect is used for the following purposes:
- Grievance Resolution: To process, investigate, and resolve grievances submitted through the app.
- Communication: To update you on the status of your grievance and to provide customer support.
- App Improvement: To analyze usage patterns and improve app functionality and user experience.
- Compliance: To fulfill our legal obligations and cooperate with government authorities if required.
4. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Government Authorities: As required by law or in connection with any legal process.
- Service Providers: Trusted third-party service providers who assist us in operating the app, subject to confidentiality agreements.
5. Security of Your Information
We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it. However, please note that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices
You have the option to withhold certain information, but doing so may limit your ability to use some features of the app. You can also contact us to update or delete your personal information.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a new effective date. We recommend reviewing this policy regularly.
8. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Address: MLA Office, Dharmasala, Jajpur, Odisha
Email: Info@mladharmasala.in
Phone: 7370067005
